Contact Information
Official support, complaints, winner checks and compliance contact routes.
Contact Information
Proper Wins provides customer support and business communications by email. This keeps a written record of support queries, competition issues, prize claims, responsible play requests and compliance matters.
support@properwins.properwins.co.uk
Registered address:
5 Brayford Square, London, E1 0SG, United Kingdom
What you can contact us about
- Competition entries, ticket numbers and order queries
- Instant win game results, prize reveals and account credit
- Prize claims, winner verification and payment updates
- Spend limit, cool-off, self-exclusion or responsible play requests
- Free entry route queries
- Privacy, data protection, complaints or compliance matters
Response times
We aim to respond within 1–2 working days. More complex issues such as prize verification, payment checks, data requests or complaints may take longer while information is reviewed.
Complaints
If you are unhappy with a result, payment, prize, account decision, free entry issue or responsible play matter, email us with your name, account email, order number if available and a clear description of the issue.
We will review the issue fairly using available account, order, ticket, game, email and system records.
Official communications
Official communications from Proper Wins will be sent from a Proper Wins email address. We will never ask for your full payment card details by email or social media message.